Effective Date: 14 November 2023
1. Information We Collect
We do not collect any additional information to that held by your agency.
We collect information about how you use the app, including interactions, preferences, and settings.
We may collect device-specific information, such as your device type, operating system, and unique device identifiers.
2. How We Use Your Information
To deliver the services and features of Intuitivecare for Carers.
To communicate with you about updates, new features, and important information.
To analyse usage patterns, troubleshoot issues, and improve the app’s performance.
3. Your Information
Sharing of information
We only share information gathered via the app with your agency.
Hosting Service Providers
The app and associated data is hosted on Microsoft Azure hosting platform. From time to time, we may engage Microsoft to assist in maintaining our services.
We may disclose information when required by law or in response to valid legal requests.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.
6. Face data
Our app utilises Apple and Googles Face ID technology, which captures facial features to create a mathematical representation known as a facial map. This facial map is encrypted and securely stored in the Secure Enclave on the user’s device. Our app does not access or store raw facial images, ensuring the highest level of privacy and security.
7. Children’s Privacy
a. Intuitivecare for Carers is not intended for individuals under the age of 18.
b. In line with the agreement in place with your agency, we only store data about the children you care for.
9. Contact us